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arbitration of owner disputes involving factory-related vehicle service claims.

The program provides for the review of the facts involved by an impartial third party arbiter, and may include

an informal hearing before the arbiter.

The program is designed so that the entire dispute settlement process,

from the time you file your complaint to the final decision, should be

completed in about 70 days. We

believe our impartial program offers advantages over courts in most

jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor

Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the Cadillac Customer Care Centre, 1-888-446-2000, or write to:

General Motors Cadillac Customer Care Centre

General Motors of Canada Company Mail Code: CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7


The inquiry should be accompanied by the Vehicle Identification

Number (VIN).

Customer Assistance Offices

Cadillac encourages customers to call the toll-free number for assistance.

However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to:

United States and Puerto Rico

Cadillac Customer Assistance Center Cadillac Motor Car Division

P.O. Box 33169

Detroit, MI 48232-5169 www.Cadillac.com


1-800-833-2622 (For Text Telephone devices (TTYs))

Roadside Service: 1-800-224-1400 From U.S. Virgin Islands:




General Motors of Canada Company Cadillac Customer Care Centre, Mail Code: CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7 www.gm.ca

1-888-446-2000 (English/French) Cadillac Roadside Service:



Contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf,

hard of hearing, or speech-impaired

and who use Text Telephones (TTYs),

Cadillac has TTY equipment available

at its Customer Assistance Center. Any TTY user can communicate with

Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial