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are hotel, meals, and rental car or a vehicle being delivered back to
the customer, up to 500 miles.
Cadillac Technician Roadside Service (U.S. Only)
Cadillac's exceptional Roadside Service is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who can provide on-site service.
A dealer technician will travel to your location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician
travels with a specially equipped service vehicle complete with the
necessary Cadillac parts and tools required to handle most roadside repairs.
Services Not Included in Roadside Service
. Impound towing caused by violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires, chains, or other traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the service vehicle or is not a regularly
traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel delivery: Reimbursement is up to 7 liters. Diesel fuel delivery may be restricted. Propane and
other fuels are not provided through this service.
. Lock-Out Service: Vehicle registration is required.
. Trip Interruption Benefits and
authorization has been received, the Roadside Service advisor will
help you make arrangements and explain how to receive payment.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up to 800 km.
. Alternative Service: If assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local
emergency road service. You will
receive payment, up to $100, after sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service, contact your dealer and
request an appointment. By
scheduling a service appointment and advising the service consultant of
your transportation needs, your dealer can help minimize your
inconvenience.