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are hotel, meals, and rental car or a vehicle being delivered back to

the customer, up to 500 miles.

Cadillac Technician Roadside Service (U.S. Only)

Cadillac's exceptional Roadside Service is more than an auto club or towing

service. It provides every Cadillac

owner in the United States with the advantage of contacting a Cadillac

advisor and, where available, a

Cadillac trained dealer technician who can provide on-site service.

A dealer technician will travel to your location within a 30-mile radius of a

participating Cadillac dealership.

If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician

travels with a specially equipped service vehicle complete with the

necessary Cadillac parts and tools required to handle most roadside repairs.

Services Not Included in Roadside Service

. Impound towing caused by violation of any laws


. Legal fines

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices

Service is not provided if a vehicle is

in an area that is not accessible to the service vehicle or is not a regularly

traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.

Services Specific to

Canadian-Purchased Vehicles

. Fuel delivery: Reimbursement is up to 7 liters. Diesel fuel delivery may be restricted. Propane and

other fuels are not provided through this service.

. Lock-Out Service: Vehicle registration is required.

. Trip Interruption Benefits and

Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once

authorization has been received, the Roadside Service advisor will

help you make arrangements and explain how to receive payment.

Items considered are hotel, meals,


and rental car or a vehicle being

delivered back to the customer, up to 800 km.

. Alternative Service: If assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local

emergency road service. You will

receive payment, up to $100, after sending the original receipt to

Roadside Service. Mechanical

failures may be covered, however any cost for parts and labor for

repairs not covered by the warranty are the owner


Scheduling Service Appointments

When the vehicle requires warranty service, contact your dealer and

request an appointment. By

scheduling a service appointment and advising the service consultant of

your transportation needs, your dealer can help minimize your