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If the vehicle cannot be scheduled into the service department
immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership
experience, we and our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended powertrain, and/or PLUG-IN-specific warranties in both the U.S. and
Canada.
Several Courtesy Transportation options are available to assist in reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited
Warranty and Owner Assistance
Information” furnished with each new
vehicle provides detailed warranty coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time and distance parameters of your
dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are
needed, and public transportation is used, the expense must be supported by original receipts and within the
maximum amount allowed by GM for shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs
and be supported by original receipts. See your dealer for information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer may provide an available
courtesy rental vehicle or provide for reimbursement of a rental vehicle.
Reimbursement is limited and must be supported by original receipts as
well as a signed and completed rental agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such as fuel usage charges, taxes, levies,
usage fees, excessive mileage, or rental usage beyond the completion of the
repair are also your responsibility.
It may not be possible to provide a like vehicle as a courtesy rental.