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Additional Program Information
All program options, such as shuttle
service, may not be available at every dealer. Contact your dealer for specific availability.
General Motors reserves the right to unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its sole discretion.
Collision Damage Repair
If the vehicle is involved in a collision and it is damaged, have the damage
repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly
performed collision repairs diminish the vehicle resale value, and safety
performance can be compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the same materials
and construction methods as the parts
with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the
vehicle's designed appearance,
durability, and safety are preserved.
The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.
Recycled original equipment parts may also be used for repair. These parts are typically removed from
vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original
equipment GM part may be an
acceptable choice to maintain the vehicle's originally designed
appearance and safety performance; however, the history of these parts is
not known. Such parts are not covered by the GM New Vehicle Limited
Warranty, and any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are made by
companies other than GM and may not have been tested for the vehicle.
As a result, these parts may fit poorly, exhibit premature durability/corrosion
problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by the GM New Vehicle Limited
Warranty, and any vehicle failure
related to such parts is not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle with comprehensive and
collision insurance coverage. There are significant differences in the quality of coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced protection to the GM vehicle by
limiting compensation for damage
CUSTOMER INFORMATION 425
repairs by using aftermarket collision parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance carrier, consider switching to another insurance carrier.
If the vehicle is leased, the leasing company may require you to have
insurance that ensures repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be
charged at the end of the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not leave the scene of a crash until all
matters have been taken care of. Move the vehicle only if its position puts
you in danger, or you are instructed to move it by a police officer.
Give only the necessary information
to police and other parties involved in the crash.
For emergency towing see Roadside Service 0 421.
Gather the following information:
. Driver name, address, and telephone number
. Driver license number
. Owner name, address, and telephone number
. Vehicle license plate number
. Vehicle make, model, and model year
. Vehicle Identification Number (VIN)
. Insurance company and policy number
. General description of the damage to the other vehicle
Choose a reputable repair facility that uses quality replacement parts. See
“Collision Parts” earlier in this section.
If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 89.
Managing the Vehicle Damage Repair Process
In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take the vehicle
there, or have it towed there. Specify to the facility that any required
replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair, but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is leased, you may be obligated to have