< Previous | Contents | Next >



Additional Program Information

All program options, such as shuttle

service, may not be available at every dealer. Contact your dealer for specific availability.

General Motors reserves the right to unilaterally modify, change,

or discontinue Courtesy

Transportation at any time and to resolve all questions of claim

eligibility pursuant to the terms and

conditions described herein at its sole discretion.

Collision Damage Repair

If the vehicle is involved in a collision and it is damaged, have the damage

repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly

performed collision repairs diminish the vehicle resale value, and safety

performance can be compromised in subsequent collisions.

Collision Parts

Genuine GM Collision parts are new parts made with the same materials

and construction methods as the parts


with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the

vehicle's designed appearance,

durability, and safety are preserved.

The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.

Recycled original equipment parts may also be used for repair. These parts are typically removed from

vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original

equipment GM part may be an

acceptable choice to maintain the vehicle's originally designed

appearance and safety performance; however, the history of these parts is

not known. Such parts are not covered by the GM New Vehicle Limited

Warranty, and any related failures are not covered by that warranty.

Aftermarket collision parts are also available. These are made by

companies other than GM and may not have been tested for the vehicle.

As a result, these parts may fit poorly, exhibit premature durability/corrosion


problems, and may not perform

properly in subsequent collisions.

Aftermarket parts are not covered by the GM New Vehicle Limited

Warranty, and any vehicle failure

related to such parts is not covered by that warranty.

Repair Facility

GM also recommends that you choose a collision repair facility that meets

your needs before you ever need

collision repairs. Your dealer may have a collision repair center with

GM-trained technicians and

state-of-the-art equipment, or be able

to recommend a collision repair center that has GM-trained technicians and

comparable equipment.

Insuring the Vehicle

Protect your investment in the GM vehicle with comprehensive and

collision insurance coverage. There are significant differences in the quality of coverage afforded by various

insurance policy terms. Many

insurance policies provide reduced protection to the GM vehicle by

limiting compensation for damage



repairs by using aftermarket collision parts. Some insurance companies will

not specify aftermarket collision parts.

When purchasing insurance, we

recommend that you ensure that the vehicle will be repaired with GM

original equipment collision parts.

If such insurance coverage is not

available from your current insurance carrier, consider switching to another insurance carrier.

If the vehicle is leased, the leasing company may require you to have

insurance that ensures repairs with Genuine GM Original Equipment

Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be

charged at the end of the lease for poor quality repairs.

If a Crash Occurs

If there has been an injury, call

emergency services for help. Do not leave the scene of a crash until all

matters have been taken care of. Move the vehicle only if its position puts

you in danger, or you are instructed to move it by a police officer.


Give only the necessary information

to police and other parties involved in the crash.

For emergency towing see Roadside Service 0 421.

Gather the following information:

. Driver name, address, and telephone number

. Driver license number

. Owner name, address, and telephone number

. Vehicle license plate number

. Vehicle make, model, and model year

. Vehicle Identification Number (VIN)

. Insurance company and policy number

. General description of the damage to the other vehicle

Choose a reputable repair facility that uses quality replacement parts. See

Collision Partsearlier in this section.


If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 89.

Managing the Vehicle Damage Repair Process

In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair.

If you have a pre-determined repair facility of choice, take the vehicle

there, or have it towed there. Specify to the facility that any required

replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM

parts. Remember, recycled parts will not be covered by the GM vehicle


Insurance pays the bill for the repair, but you must live with the repair.

Depending on your policy limits, your

insurance company may initially value the repair using aftermarket parts.

Discuss this with the repair

professional, and insist on Genuine

GM parts. Remember, if the vehicle is leased, you may be obligated to have